Refund policy

Return & Refund Policy

Last updated: May 13, 2026

At Cangroo Shop, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the terms below.

1. Return Period

We offer a 14-day return policy in accordance with European Union consumer protection laws. This means you have 14 days after receiving your item to request a return, without providing any justification.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unworn or unused

  • Have tags attached

  • Be in its original packaging

  • Include proof of purchase or receipt

3. Free Returns

We provide free return shipping for eligible returns.

No restocking fees will be charged.

4. How to Start a Return

To start a return, contact us at:

Return address:

Calle Gregal 7, 2K
Villajoyosa 03570
Spain

If your return is accepted, we will send you:

  • A return shipping label

  • Instructions on how and where to send your package

Items returned without first requesting a return will not be accepted.

5. Damages and Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

6. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

If you have questions about a specific item, please contact us before purchasing.

7. Sale Items

Products marked as “Final Sale” or heavily discounted clearance items may not be eligible for return, unless required by applicable law.

8. Exchanges

The fastest way to exchange an item is:

  1. Return the original item

  2. Wait until the return is approved

  3. Place a new order for the desired product

9. European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification, according to EU consumer protection regulations.

Returned items must:

  • Be unused

  • Include original tags

  • Be in original packaging

  • Include proof of purchase

10. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Refunds are processed within 10 business days

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

cangrooshop@gmail.com

11. Contact Information

For any questions regarding returns or refunds, contact us:

Email: cangrooshop@gmail.com
Phone: +40 751 831 328

Business Address:

Calle Gregal 7, 2K
Villajoyosa 03570
Spain